When you return a Product to us:
Because you have cancelled the Contract between us within the 14-day cooling-off period (see our full terms of sale), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day we received the returned product(s) in the same condition in which you received them. In this case, we will refund the price of the Product in full, including the cost of sending the item to you.
However, you will be responsible for the cost of returning the item to us, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We will examine the goods once they are returned to us, and may charge a fee for the devaluation of the goods. If the goods are unstockable and cannot be resold, we may refuse the refund.
For any other reason (for instance because you have notified us that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.
We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product.
Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. The refund of the delivery charges incurred in sending back to us is capped at £3.95. We are not liable for the goods going missing in the post and will only refund once the returned goods are received and inspected. You must return the Products to us in their original, undamaged packaging.
If you return a Product to us after the 14-day cooling-off period and the Product is not defective, then we may issue a refund to you of the price of the Product, excluding the cost of sending the item to you and less a 10% re-stocking fee.
If free postage was applicable on the orders, we will deduct the cost of packing and shipping from the refund at a £3.95 standard rate for UK delivery.
If the order was outside the UK, we will inform you via email once we have calculated the cost.
You will also be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If you are a business and not purchasing goods as a consumer then:
If you cancel an order before we dispatch the products to you, we will issue a full refund to you less a re-stocking fee of 6% of the order value; and
We will exchange Products which are faulty on receipt by you provided that we are notified within 10 days of receipt of the Products by you and the Products are returned to us in their original undamaged packaging.